**

How can I watch on my TV?

Provided you have a recent model TV or have a Google Chromecast plugged into your TV or Apple TV. Then you’ll be able to watch the movies on your TV. Please follow the steps below:

  1. Connect your device to the same Wi-Fi network as your TV or Chromecast or Apple TV.
  2. Start the movie from our website or the IOS app or Android app.
  3. Navigate to the film you watch to watch on your device and click the cast button for IOS or Android respectively. For Apple TV follow these instructions. For Chromecast follow these instructions.
  4. On your device, select the name of your TV.
  5. The movie should now appear on your TV.

TROUBLESHOOTING:

Can I view the on mobile?

Yes you can view all our films on Apple iPhones, iPads and Android devices by using the app.

Download the iPhone & iPad app here.

Download the Android app here.


How can I watch on my TV from my mobile?

  1. To play films from your mobile to the TV you need to first download the mobile app.
  2. Once you login, select the film you want to watch.
  3. On the film page you should see a cast button, press that and a cast icon should then appear on the TV screen. This means it’s connected successfully.
  4. Then press the play symbol located on the movie poster image to start playing the movie on the TV.
  5. Note: There is no cast button in the video player on the app, you need to press it before you start playing the movie.


Can I view films on my computer?

Yes you can watch films on computer. Simply login and press play.

What are the system requirements? You can watch on PCs running Windows 7+, Intel-based Macs running OSX 10.12+. You can also watch on Android tablets and phones, and iPhone and iPad using the app. You will need a broadband or fibre internet connection - dial up will not work. You’ll find a complete list of requirements below. What are the requirements for Windows computers? Windows 7, Windows 8.1 or Windows 10. Google Chrome, Firefox, Microsoft Edge, Internet Explorer or Opera. We recommend using the latest version of your browser as earlier versions may not be supported. Internet Explorer on Windows 7 is no longer supported. You will need a broadband or fibre internet connection - dial up will not work.

What are the requirements for Mac computers? Mac OSX 10.12 or later. Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser as earlier versions may not be supported. You will need a broadband or fibre internet connection - dial up will not work.


How long is the rental period?

You have 14 days from the time of purchase to watch the film.

Then, once you start playing you’ll have 48 hours to watch it before it expires. **


What are the system requirements?

You can watch on PCs running Windows 7+, Intel-based Macs running OSX 10.12+. You can also watch on Android tablets and phones, and iPhone and iPad using the app.

You will need a broadband or fibre internet connection - dial up will not work. You’ll find a complete list of requirements below.


What are the requirements for Windows computers?

Windows 7, Windows 8.1 or Windows 10.

Google Chrome, Firefox, Microsoft Edge, Internet Explorer or Opera. We recommend using the latest version of your browser as earlier versions may not be supported.

Internet Explorer on Windows 7 is no longer supported.

You will need a broadband or fibre internet connection - dial up will not work.



What are the requirements for Mac computers?

Mac OSX 10.12 or later.

Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser as earlier versions may not be supported.

You will need a broadband or fibre internet connection - dial up will not work.


Can I watch content on my iPhone/iPad?

Yes, you can watch content using the app which can be downloaded from the Apple App Store. Requires iOS 11 or later. Compatible with iPhone, iPad, and iPod touch.


Can I watch content on my Android Device?

Yes, you can watch content using the ScreenPlus app which can be downloaded from the Google Play Store. The app requires Android 6.0 or later.


I can’t stream any of the content, what’s going on?

Check your minimum system requirements above. We recommend that you update to the latest version of your browser.

We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. For High Definition (HD) streaming we recommend VDSL, cable or fibre connections as we cannot guarantee consistent HD streaming on ADSL.


What happens if I forget my password?

Simply click Forgot your password on the Sign In page, enter the email address you used when you created an account and a link to reset your password will be sent to you.


Why does video playback stall or not play smoothly?

If your internet connection is poor or inconsistent you may experience problems during playback.


What devices can I Chromecast from?

You can Chromecast from a Chrome web browser or from an Android device using the Android app or from an iPad using the iPad app.


How can I contact support?

For basic questions please email us directly at: support@deluxecinemas.co.nz

For technical support please email: shift72-support@shift72.com